Job Summary:
The Patient Services Representative (PSR) in the dental office is responsible for ensuring patient satisfaction by delivering excellent customer service and providing essential administrative support. The PSR communicates effectively with patients, manages appointments, verifies insurance information, and maintains accurate records while upholding patient confidentiality and adhering to HIPAA laws.

Responsibilities:
- Accurately input and retrieve information in the Electronic Medical Record system to maintain the integrity of the Health Information Record.
- Schedule appointments, complete pre-registration tasks, and verify demographic and insurance information for precise billing.
- Coordinate patient flow, ensuring confidentiality, and recognizing when clinical healthcare staff intervention is required.
- Participate in patient care teams, offering Care Coordination services, and contributing to Quality Improvement and Assurance activities.
- Handle prior authorizations, referrals, and provide specialist resource information.
- Log and track patient information accurately.
- Attend necessary meetings.
- Fulfill other assigned duties as needed.

Qualifications:
- High School diploma or equivalent (GED).
- Minimum of one year of high-level customer service experience.
- Proficiency in Microsoft Office and general computer literacy.
- Preferred: Associate’s Degree in a related field.
- Preferred: Thorough knowledge of medical terminology.
- Preferred: Three years of high-level customer service experience.
- Preferred: Three years of relevant healthcare experience.
- Preferred: Proficiency in using an Electronic Medical Record system.

Physical Requirements:
The role entails periods of sitting, standing, walking, bending, and stooping. Job-related stress may be significant. Evening and/or weekend work could be necessary. The position may involve lifting, pushing, pulling, and carrying objects up to ten pounds.

Please note that the title of Patient Service Representative aligns with United Healthcare Workers East, Local 1199, the hourly rate ranges from $16.12 to $19.46.